Site Survey- Door Supervisor

This form must be completed before security is provided at a venue.

Manager

The Security Industry Authority can prosecute any unlicensed person proven to be performing S.I.A licensable activities. This means that for a person to manage or control a Door Supervisor, that person must themself hold a valid SIA Door supervisor license or a SIA Non frontline license.

To deliver the best possible service while complying with the law, this survey is intended to establish the house rules that will be enforced by the Security Operatives deployed to the venue. The strategy and techniques applied by the Door supervisor/s for any security related issue will be entirely at their discretion in line with their SIA conflict resolution and physical intervention training.

Name of Client Premises:

Name of Parent Company (if applicable):

Address of Client Premises:

Name of Client Representative:

Client Representative Phone Number:

Client Representative Email:

Projected start date, if applicable

If possible after introducing yourself, but before completing the survey with the client, take the time to walk through the venue to gain an understanding and make notes of the immediate vulnerabilities, you observe as this may influence questions you ask during the survey process.

Use the Notes box at the end to include these notes and any other questions asked that aren't included in this survey.

After checking the layout of the venue, please give details of any locations where the Door Supervisors are needed. (Consider how much of the venue can be seen from these positions or areas that need more vigilance)

Please complete the following questions with the Client

Please confirm the hours you require the Door supervisors to attend using the time sheet below.

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more items

Please add a new row for each Door Supervisor Required/different shift times.

Other:

Are there any additional skills or qualifications you require your Door Supervisors to have?

Uniform Requirements:

For example, Black Shirts, Black Trousers, Black Ties, etc

What type of the following footwear is acceptable for the Door Supervisors to wear?

Black boots.

Smart black shoes.

Training shoes.

Safety footwear

Other

Other:

Equipment required from Leisuresec:

For example, Radios, Ear Pieces, Customer Tally Counter, etc

Equipment provided by client (if applicable):

Is there a locker or safe storage area be available for the Door Supervisor's personal possessions?

Yes

Where?

Where can Door Supervisor's keep paperwork?

This would need to ba secure location for confidential/sensitive documents such as incident reports, daily occurrence logs, security assignment manual, etc

Is there a designated break room?

Yes

Where?

Where is lost property to be handed in?

Venue's Customer Dress Code:

Please include details that would prevent access to the venue too.

Customer Minimum Age (if applicable):

Please include details if the age requirement changes at certain times or for events.

Grounds for refusal:

Known trouble maker

Antisocial behaviour pre-entry

Queue jumping

Barred

Ex staff

Off duty staff

Other

Other:

Venue's Ejection policy:

Who is authorised by the client to give the Door Supervisors instruction to eject a customer?

What action/s by a customer would require immediate ejection?

Does the client require Door Supervisors to ask an authorised person before any ejection, irrespective of the offence?

Yes

First Aid kit location:

Venue's Vulnerable Person Policy:

Please give details about how the client would want an incident with a vulnerable person (lone, drunk, potential spike victim, sexual assault victim, child endangerment, disability abuse, etc) handled

Is there a location in the venue for a vulnerable person to be taken if there’s an incident?

Yes

Where?

Who would stay with the vulnerable person during/after an incident?

Is there currently a trained member of staff best suited for this or would the client prefer Leisuresec to provide someone for this role?

Would you want Door Supervisors to confirm the identity of any person claiming to be a friend before releasing them?

Yes

Would you want Door Supervisors to call a taxi and confirm the person's address and details of the Taxi?

Yes

Would you want Door Supervisors to call an ambulance on their own initiative or ask management first?

Own initiative

Ask Management

Would you want Door Supervisors to call the police on their own nitiative or ask management first?

Own initiative

Ask Management

Please upload a copy of the existing emergency procedures if available

One file only.
2 MB limit.
Allowed types: gif, jpg, jpeg, png, txt, rtf, html, pdf, doc, docx, odt, ppt, pptx, odp, xls, xlsx, ods, xml, tar, zip.

Please upload a copy of the venue's health and safety policy for contractors if available

One file only.
2 MB limit.
Allowed types: gif, jpg, jpeg, png, txt, rtf, html, pdf, doc, docx, odt, ppt, pptx, odp, xls, xlsx, ods, xml.

Evacuation Meeting Point:

Venue Maximum Occupancy:

Are searches permitted?

Yes

Yes but with management authorisation only

Is there a designated search area?

Yes

Where?

Where are confiscated items to be placed?

Can Door Supervisors request a customer undergoes a search if they are suspected of carrying a weapon alcohol or illegal/ controlled substances?

Yes

Can a DS refuse entry to a customer that refuses a search?

Yes

Yes but with management authorisation only

Please confirm what time you would like Door Supervisors to begin to encourage customers to leave the premises?

15 minutes prior to, assignment finishing time

20 minutes prior to assignment finishing time

30 minutes prior to assignment finishing time

Other

Which of the following measures are Door Supervisors required to take in order to enforce house rules?

Observe customer behaviour by conducting a patrol of the interior of the building at a suitable frequency

Conduct a patrol of the exterior of the building checking customer car park and that exits are free from obstruction or tampering at a suitable frequency

Observe available CCTV and investigate any suspicious activity

Use whatever equipment they feel is necessary including body-cams for deterrent and evidential purposes

Use their own judgement

Other

Please give details of the location of any CCTV and if there appear to be any areas the CCTV does not cover

Other:

Please tick the scenarios where Door Supervisors are required to warn customers about their behaviour?

Smoking

Arguing/ shouting

Accidental damage to client property

Indecent behaviour

Antisocial behaviour.

Discriminatory activity

Use their own judgement

Other

Other:

In which of the following scenarios if necessary, are Door Supervisors required to forcibly escort a customer from the premises.

Fighting.

Vandalism.

Stealing

Visibly overly intoxicated

Indecent behaviour

Antisocial behaviour to customers or staff

Suspected consumption or selling of controlled or illegal substances

At all times use their own judgement

Other

Other:

In which of the following circumstances would Door Supervisors require to detain a customer and contact the police?

Fighting/ assault

Vandalism.

Theft

Indecent behaviour

Witnessing or receiving a complaint of racial abuse of a customer or member of staff?

Witness the consumption or selling of controlled or illegal substances or any other arrestable crime.

Other

Other:

Following which of the following scenarios are Door Supervisors required to complete a report?

Any incident or accident reportable under RIDDOR.

Any incident where the police were in attendance.

Any suspicious potential terrorist activity.

Any incidents or evidence of attempted unauthorised entry.

Any damage to the property

Any malfunctioning equipment

Theft

Other

Other:

In which of the following formats do you require incidents to be recorded?

Using any relevant Client systems

Using a daily report book

Using an Incident report book

Copying Bodycam footage

Radio communication

Direct verbal report

When necessary, complete full reports in their time and expense

Be available to provide a witness statement in their own time and expense

Other

Other:

Which of the following measures are Door Supervisors required to take to ensure the venue complies with applicable licensing laws?

Apply challenge 25 protocols

Request photographic ID from all visitors before allowing entry.

Ensure no drinks are carried out of the venue.

Understand the applicable licensing laws for the premises and enforce them.

Other

Other:

What actions are Door Supervisors required to take if they encounter an unauthorised person in the venue after closure?

Use their own judgement to determine if the individuals’ intentions are harmful and proceed accordingly

Call for support immediately

Call for support and restrain the trespasser immediately

Leave the area immediately and call for back-up

Warn the person that they are trespassing before doing anything

Other

Other:

What actions are Door supervisors required to take in the event of a fire?

Follow the emergency procedures for the venue.

Sound the alarm

Tackle the fire if they feel it is safe to do so

In the event of an evacuation, Man the exits and assist with the evacuation.

Check all areas with customer access ensure all patrons and staff have left the building.

Ensure no one re-enters the building until deemed safe to do so

Other

Other:

Any other information that a security operative needs to know while working at this venue

How often would the client like to rate the level of service they are receiving?

Weekly

Bi-weekly

Monthly

Quarterly

By which method would the client like to review the service?

Telephone call

On site meeting

Zoom or other virtual meeting system

Would you like access to the Leisuresec Portal?

Yes

Our Leisuresec Portal offers online resources including 'reviewing the services, requesting security, Security Operative's training resources, Leisuresec Policies, Certificates and Accreditations. We can set up an account for the venue using the email provided in this survey.

Site Survey- Door Supervisor

The Security Industry Authority can prosecute any unlicensed person proven to be performing S.I.A licensable activities. This means that for a person to manage or control a Door Supervisor, that person must themself hold a valid SIA Door supervisor license or a SIA Non frontline license.

If possible after introducing yourself, but before completing the survey with the client, take the time to walk through the venue to gain an understanding and make notes of the immediate vulnerabilities, you observe as this may influence questions you ask during the survey process.

Use the Notes box at the end to include these notes and any other questions asked that aren't included in this survey.

Please complete the following questions with the Client

Please confirm the hours you require the Door supervisors to attend using the time sheet below.

Please contact our control room if you have any urgent service-related issues.

Tel: 07976 763596

Email: controlroom@leisuresec.co.uk

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